WORDS I WORK BY

A problem well-stated is a problem half-solved.

Charles Kettering • Inventor

EXPERTISE

What I do have are a very particular set of skills.

— Liam Neeson as Bryan Mills in Taken

  • Generative user research
  • Exploratory user research
  • Site/app analytics assessments
  • User personas
  • User stories
  • User flows
  • Requirements summaries
  • Service blueprints
  • Competitor assessments
  • Information architecture
  • Low/med/hi-fidelity wireframes
  • Low/med/hi-fidelity interactive prototypes
  • Moderated and unmoderated usability testing
  • Workshop planning and facilitation
  • Other evaluative user research
My Clients

A sample of
clients served

Whether I was working for global leaders or humble Midwestern startups, every engagement had its challenges, lessons, and laughs along the way. I have stories. A lot of stories.

My industry concentrations

Industries where I've gained deeper B2B and B2C expertise

Healthcare and hygiene

Higher education

Financial services

Information services and technology

Tools of the Tech Trade

Mastery? Maybe.
Willing to learn more?
Always.

I’m fast friends with Figma. HTML and I go way back to version 1.0. And if you use something not listed here, rest assured I can learn it quickly.

Figma
Figma

Drupal
Drupal

Airtable
Airtable

HTML5/CSS3
HTML5/CSS3

Google Suite and Analytics
Google Suite and Analytics

Dovetail
Dovetail

WordPress
WordPress

Marvel
Marvel

Trello
Trello

Shopify
Shopify

Miro
Miro

More words I live by

Practice becoming.

Kurt Vonnegut • Author

Good words from great people

I didn't say these things, but I'm grateful they did.

I've worked closely with Jack on some challenging projects. He is strategic yet grounded in his approach to everything. A great facilitator, communicator, cuts through the noise to get to the signal. I highly recommend Jack all things UX strategy, service design, customer experience, brand strategy.

David Poteet

President, NewCity

I've worked with many agency partners throughout my career, and Jack Rohan is at the top of my list. His superb account management, logical thinking, attention to detail and genuine respect for his clients are admirable qualities indeed, and each goes a long way to ensure that the work he does is second-to-none.

Lisa Davis

Senior Director of Marketing, Notified

As a member of the User Experience team, Jack has been instrumental in helping us lead strategy and research efforts for our clients — from lean, fast-paced projects for startups to complex redesigns for government agencies and Ivy League schools.

He has the technical skills to independently design and conduct custom research that will generate the insights needed to inform the team's work, and the strategic instincts to easily manage any client situation. I've seen him deliver pivotal presentations, persuade difficult stakeholders, and understand how to lead our team to meet the moment time after time, and knew that we could trust him to succeed with any type of project.

Rachel DeLauder

Director of UX and Content Strategy, NewCity

Jack is passionate about his work, his clients and their work, and his colleagues. He brings a well-rounded and informed perspective to all he does.

Donna Van De Water

Chief Operating Officer, Lipman Hearne

The work isn't
going to do itself.
Let’s talk.

Email Me