UX Case Study

Payout Properties

Responsive web app for residential real estate investors

My roles
User Research

Information Architecture

Experience Strategy

Interaction Design

Branding and UI

My tools
Figma
Figma

My UX design process

Step 1.
Define the Opportunity
Step 2.
Create user stories
Step 3.
Draft low- and mid-fidelity wireframes
Step 4.
Develop and apply visual brand language
Step 5.
Design for additional break points
Step 6.
Finalize UI design and prototype
Step 1.
Define the Opportunity
Step 2.
Create user stories
Step 3.
Draft low- and mid-fidelity wireframes
Step 4.
Develop and apply visual brand language
Step 5.
Design for additional break points
Step 6.
Finalize UI design and prototype
Step 1: Define the opportunity

The opportunity

Opportunity statement

How might we provide real estate investors with search tools and property listings customized to their needs?

Popular residential real estate sites make investors dig for information relevant to leasing potential, or don’t provide it at all. A market opportunity exists to go beyond general listing information and help investors more easily search for and find properties that will pay out over time.

The solution

Key differentiator

Each listing highlights at a glance how well a property matches an investor’s personalized preferences.

Step 2: Create user stories

As a residential real estate investor...

…I want to quickly see how well a property fits my requirements as I’m searching and browsing.

…I don’t want to waste time viewing properties that can’t even be leased or rented out.

…I want to search for properties in targeted areas, both near me and farther away.

…I want to be able to hide properties from future searches if I’m not interested in them.

…I want to use the tool at any time at home or on the go, including as I pass properties in my daily life.

…I want to be able to save properties that I’m interested in so I can quickly and easily revisit the listing.

…I want to get a feel for a property before scheduling a showing so I don’t waste my time traveling to properties that are a poor match.

…I want to be able to customize and save searches so I can quickly check for specific types of new properties in areas that I’m targeting.

…I want to search for and/or browse properties that meet or exceed my financial requirements (e.g., cap rate, positive monthly net income).

Step 3: Draft low- and mid-fidelity wireframes

Low-fidelity wireframes

Building on my competitive site analysis and to start visualizing the app search process and listings, I sketched a wide variety of wireframes.

Sign in
Search preferences
My Saved Searches
Search results
Property listing
Step 3: Draft low- and mid-fidelity wireframes

Mid-fidelity wireframes

I started elevating the fidelity of the wireframes by writing specific headlines and subheads. I also explored the size, scale and relationships of the core visual elements, such as the header, overlays, buttons, text input forms, search preference selectors, dividers and more.

Home
Hamburger overlay
Search preferences
Search results
Property listing
Step 4: Develop and apply visual brand language

Search filters

The search filters feature a variety of selection tools, from traditional vertical checkboxes and drop-down menus to horizontal checkboxes/chips.

Step 5: Design for additional break points

Break points samples

To support users no matter how they want to access the responsive web app, I also designed an 8-column version for tablets and a 12-column version for desktops.

STEP 6: Finalize UI Design and Prototype

Additional app screens

You've seen it.
Now explore it.

Retrospective

A look back...and forward

Continuous UX and UI improvement

Early on, I had a fairly clear idea of what information I wanted to make available for residential real estate investors. However, developing the UX and UI took many iterations to create consistency across the many types of information that needed to be displayed.

I jumpstarted the process by analyzing traditional real estate sites. Then I explored differentiated UI options that would also showcase my UX additions customized for investors, such as cap rate and 1% rule.

As a real estate investor, this is the app I wish was actually in the market…

Initial ideas for future improvements

  • Dark mode option
  • Provide more complex in-app calculators for investors
  • Allow users to modify the size of the text throughout the app to increase its accessibility
  • Research user experience issues with the final prototype

Let's create great work together.
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